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Verified business scores and proof-backed reviews — ranked, explained, and never for sale. Property services in Dubai and Abu Dhabi.

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Home/Holiday Homes/Frank Porter
Verified
Frank Porter logo

Holiday Homes

Frank Porter

Dubai's largest short-let operator

TrustScore4.0(3)
airbnb4.5(3,750)
Frank
Frank
3750
Reviews
4.45
Rating
3
Years hosting
Google4.4(2,333)
9+ yearson market

What the reviews say

AI summary from 370 analysed reviews

Frank Porter offers a range of holiday rentals in Dubai, known for their stunning views and spacious apartments. While many guests praise the exceptional customer service and cleanliness, there are notable concerns regarding maintenance and communication issues that potential renters should consider.

Star distribution4–5★ vs 1–3★ from Google

Working well (86%)

  • Exceptional customer service with quick responses to inquiries.
  • Stunning views of landmarks like Burj Khalifa and Dubai Marina.
  • Spacious and well-maintained apartments, often as described in listings.
  • Convenient locations close to attractions, restaurants, and public transport.
  • Flexible check-in options, accommodating early arrivals.

Complaints (14%)

  • Recurring maintenance issues, including plumbing and cleanliness problems.
  • Inconsistent communication and lack of a dedicated point of contact.
  • Some apartments reported unpleasant odors and inadequate cleaning.
  • High security deposits and potential for unexpected charges post-stay.
  • Mixed reviews on the quality of furnishings and amenities provided.

Review engagement signals

Owner reply rate

80%

of Google reviews

Unanswered negatives

33

reviews without reply

Review authenticity

92

out of 100

AI-generated digest based on analysis of 370 public Google Maps reviews · Updated 29 Sept 2026. Individual experiences may vary.

Published flat 17% fee650+ unit portfolioIn-house interior designDET-licensed operatorData-driven dynamic pricing

Last checked

  • Google reviews · 29 Sept 2026
  • AI review digest · 29 Sept 2026
  • TrustScore · 26 Sept 2026
  • AI verdict · 29 Sept 2026
TrustScore
0Very Good
▲ +1vs last quarter

Very Good · Based on 50+ data points. How it works →

Response speed affects this company's score

Key Facts

Essential details at a glance — portfolio, terms, coverage & contact

Founded2017Response~9h4.4(2,333 Google)9+ years on market
Google review sentimentFrom star distribution
Working well (86%)Complaints (14%)

Portfolio

650+ units managed

verified

Commission / pricing

17% flat (published)

Contract terms

Flexible terms, 30-day exit available

Payouts

Monthly, NET 15

Platform presence

Google4.4(2,333)
airbnbSynced profile

Airbnb host identity

Live metrics from the linked Airbnb host profile — reviews, rating, and hosting tenure as shown on Airbnb.

Last synced
Sept 2026
TrustScore
Verified channel — counts toward score
Listings
219 on Airbnb
View host on Airbnb→
Frank
Frank
3750
Reviews
4.45
Rating
3
Years hosting

Auto-sync 08 Aug 2026 · Host: Frank · Languages: Arabic, English, French, Hindi, Italian, Norwegian, Polish, Russian, Swedish, and Tagalog · Location: Dubai, United Arab Emirates · Partial harvest — 657 of 3766 reviews

Service areas

Dubai Marina
JVC
Business Bay
Downtown Dubai
JBR
JLT

Services

Full managementDET licensingInterior stagingMulti-platform listingOwner performance dashboard
Phone+97144278193Websitefrankporter.com

Sheikha Noora Tower #302 - Barsha Heights - Dubai - United Arab Emirates View on Google Maps→

Trust indicators

Every data point labeled by source — verified, public, company-stated or AI-estimated.

  • TrustScore

    75/100

    Verified
  • Google rating

    4.4★ · 2,333 reviews

    Public source
  • Years in business

    9+ years (since 2017)

    Verified
  • Commission / pricing

    17% flat (published)

    Verified
  • Contract terms

    Flexible terms, 30-day exit available

    Verified
  • Payout schedule

    Monthly, NET 15

    Verified
  • Response speed

    ~9h average

    Public source
  • Verified owner reviews

    3 proof-backed

    Verified
  • Review analysis

    AI digest from 370 Google reviews

    AI analyzed
  • Review authenticity

    92/100

    AI analyzed
  • Airbnb channel

    4.45★ · 3,750 reviews

    Verified
  • Web presence

    Active website on file

    Public source

Compare with alternatives

Ofex Holiday Homes logo

Ofex Holiday Homes

Holiday Homes · Dubai

TrustScore · no reviews yetGoogle4.4(13)0+ yrs on market
Business Bay

AI Summary: Imported from Google Maps — pending editorial review.

ReviewsProfile
Maison Privée logo

Maison Privée

Boutique luxury holiday home management

86TrustScore
TrustScore4.5(2)Google4.3(475)Airbnb4.79(2234)✦Superhost59 listings9+ yrs on market
Dubai Marina

AI Summary: Maison Privée, with a TrustScore of 86/100 and a solid Google rating of 4.3★ from 475 reviews, presents itself as a reputable choice for luxury holiday home management in Dubai Marina. The company has been operational for over nine years, managing a portfolio of over 300 luxury units, which indicates a robust market presence. However, property owners should be aware of the mixed guest experiences, particularly concerning maintenance and customer service, which could impact their property's reputation. The commission structure ranges from 22% to 28%, and the contract terms include a 12-month commitment with a 45-day exit clause, which may limit flexibility. Owners should also consider the monthly payout schedule and the potential risks associated with inconsistent service quality.

ReviewsProfile

AI Verdict

Live AI analysis

Frank Porter stands out as a prominent player in Dubai's short-let market, managing over 650 units across key areas like Dubai Marina and Downtown Dubai. With a TrustScore of 75/100 and a solid Google rating of 4.4★ from over 2,300 reviews, the company demonstrates a strong reputation for customer service and property quality. However, potential clients should be aware of recurring maintenance issues and inconsistent communication as highlighted in guest reviews. The flexible contract terms, including a 30-day exit option, provide a safety net for property owners, while the competitive 17% commission is appealing. Nevertheless, the presence of unanswered negative reviews raises concerns about the consistency of service. Overall, Frank Porter is a viable option for owners seeking reliable management with a focus on customer satisfaction, though vigilance regarding maintenance and communication is advised.

Best for: Ideal for owners of premium properties in high-demand areas like Dubai Marina and Downtown Dubai.

What could go wrong?

Risk flags to review before you sign — based on contract terms, review patterns and operational signals.

  • Verify the consistency of maintenance and cleanliness standards
  • Confirm the responsiveness of communication channels and dedicated points of contact
  • Assess the implications of high security deposits and potential unexpected charges post-stay
  • Review the authenticity and resolution of negative Google reviews before signing

TrustScore Reviews

3 verified on platformAll sources →
R
Rashid M.
Guest review

Solid but check the extras

Good core service. Just be aware the add-ons (photography refresh, deep cleans) add up — ask for the full fee schedule upfront.

F
Fatima H.
Guest review

Solid for three Marina units

Portfolio discount brought effective commission to 16% across three apartments. Housekeeping is consistent, not luxury-hotel polish — acceptable for the economics.

N
Nikolai S.
Verifiedvia payout statement

Best commission we found

The published 17% flat fee beat every quote we received. Payouts land NET 15 without drama. Support can take a day in December, but the owner dashboard shows bookings in real time.

Also see Google and Airbnb reviews. Verified TrustScore reviews use masked proof documents — see how scoring works.

Why this score

Full transparency — every point explained.

Public data19 / 20

Google rating, review volume, years on market, web presence; verified Airbnb metrics for holiday-home operators; KHDA/DHA/CAA ratings where applicable

Verified reviews12 / 25

Owner reviews verified with masked proof (agreements, statements, title deeds)

Response speed12 / 15

How fast the company responds to enquiries on the platform and to public Google reviews

Contract terms22 / 25

Transparency of fees, payout discipline, lock-in and exit terms

AI risk verdict10 / 15

AI analysis of complaint patterns, review authenticity, unanswered negatives and red flags

Total75 / 100

Get notified when this score changes:

AirDXB logo

AirDXB

Award-winning 360° short-let consultancy

85TrustScore
TrustScore4.5(2)Google4.5(0)Airbnb4.79(720)✦Superhost64 listings8+ yrs on market
Dubai Marina, Business Bay, Downtown Dubai, JBR, JVC, Palm Jumeirah

AI Summary: AirDXB presents a compelling option for property owners seeking a reliable holiday home management service in Dubai. With a TrustScore of 85/100 and a solid Google rating of 4.5★, the company demonstrates a strong reputation backed by verified reviews and a commitment to transparency with its published commission of 16.75% including VAT. The 12-month contract with a profit-share model aligns the operator's incentives with those of the property owner, potentially enhancing profitability. Their rapid onboarding process of 7–10 days and impressive occupancy rates, as evidenced by a verified review, further solidify their operational efficiency. However, the limited number of verified reviews may warrant caution for those prioritizing extensive feedback. Overall, AirDXB is well-positioned to deliver quality service in high-demand areas of Dubai.

ReviewsProfile