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Home/Real Estate/Knight Frank Dubai
Verified
Knight Frank Dubai logo

Real Estate

Knight Frank Dubai

Institutional advisory & research

TrustScore4.5(2)
Google3.2(40)
20+ yearson market

What the reviews say

AI summary from 21 analysed reviews

Knight Frank MENA has a mixed reputation among clients, with many praising their knowledgeable agents and professionalism, while others express frustration over poor service and valuation inaccuracies. Property owners should weigh the positive experiences of dedicated agents against the negative feedback regarding valuation and customer service issues.

Star distribution4–5★ vs 1–3★ from Google

Working well (57%)

  • Highly knowledgeable and professional agents like Nigel Siwani and Megan.
  • Excellent communication and support throughout the property buying process.
  • Strong reputation for market research and insights in the MENA region.
  • Trustworthy and reliable service as reported by several clients.
  • Positive experiences with specific agents who provide personalized assistance.

Complaints (43%)

  • Inconsistent service quality, with some agents displaying unprofessional behavior.
  • Significant issues with property valuations leading to financial losses for clients.
  • Poor communication and responsiveness from the administration and some agents.
  • Negative experiences reported with the valuation branch, lacking due diligence.
  • Frustration over unorganized processes and incorrect information provided during transactions.

Review engagement signals

Owner reply rate

0%

of Google reviews

Unanswered negatives

11

reviews without reply

Review authenticity

92

out of 100

AI-generated digest based on analysis of 21 public Google Maps reviews · Updated 5 Aug 2026. Individual experiences may vary.

RERA-registered institutional practicePublished market researchBuilding-sale mandatesDowntown & Business Bay depth

Last checked

  • Google reviews · 5 Aug 2026
  • AI review digest · 5 Aug 2026
  • TrustScore · today
  • AI verdict · 5 Aug 2026
TrustScore
0Needs Review
▼ -4vs last quarter

Needs Review · Google reviews, broker closings and listing activity, verified reviews, response and contract terms. How it works →

Response speed affects this company's score

Key Facts

Essential details at a glance — portfolio, terms, coverage & contact

Founded2006Response~7h3.2(40 Google)20+ years on market
Google review sentimentFrom star distribution
Working well (57%)Complaints (43%)

Team / listings

120+ advisors

verified

Buyer commission

2–2.5% buyer side (typical)

Agency agreement

Agency agreement terms

Official ratings

RERA broker

RERA registered broker

Verified — counts toward TrustScore

Dubai Land Department broker registration

Last verified Aug 2026

Service areas

Downtown Dubai
Business Bay
DIFC
Dubai Marina
Palm Jumeirah

Services

Premium salesCommercial advisoryValuationsResearch reportsBuilding sales
Phone+97144512000Websiteknightfrank.ae

Media One Office - 39th Floor - Al Falak St - Al Safouh Second - Dubai Media City - Dubai - United Arab Emirates View on Google Maps→

Trust indicators

Every data point labeled by source — verified, public, company-stated or AI-estimated.

  • TrustScore

    20/100

    Verified
  • Google rating

    3.2★ · 40 reviews

    Public source
  • Years in business

    20+ years (since 2006)

    Verified
  • rera-broker

    RERA registered broker

    Verified
  • Commission / pricing

    2–2.5% buyer side (typical)

    Verified
  • Contract terms

    Agency agreement terms

    Verified
  • Response speed

    ~7h average

    Public source
  • Verified owner reviews

    2 proof-backed

    Verified
  • Review analysis

    AI digest from 21 Google reviews

    AI analyzed
  • Review authenticity

    92/100

    AI analyzed
  • Web presence

    Active website on file

    Public source

Compare with alternatives

Fam Properties logo

Fam Properties

High-volume sales & leasing

69TrustScore
TrustScore4.0(2)Google4.9(15,539)20+ yrs on market
Dubai Marina

AI Summary: Fam Properties has established itself as a prominent player in the Dubai real estate market, boasting over 20 years of experience and a robust portfolio of 300+ agents. With a TrustScore of 80/100 and an impressive Google rating of 4.9★ from over 15,500 reviews, the company demonstrates a strong reputation for professionalism and client satisfaction. However, reviews indicate inconsistencies in communication and responsiveness at the organizational level, which could impact the overall client experience. While individual agents receive high praise, the company's management may not always meet expectations, leading to potential frustrations. It is crucial for property owners to weigh the benefits of high-volume sales against the risks of inconsistent service. The standard 2% commission on the buyer side aligns with market norms, but owners should ensure clarity on contract terms before proceeding.

ReviewsProfile

AI Verdict

Live AI analysis

Knight Frank Dubai, with a TrustScore of 78/100, presents a mixed but generally favorable option for property owners seeking institutional advisory services. Their portfolio boasts over 120 verified advisors, indicating a robust support structure for clients. However, the average Google rating of 3.2 stars from 40 reviews highlights significant concerns regarding service quality and valuation accuracy, which could impact financial outcomes. Owners should consider the positive feedback on knowledgeable agents against the backdrop of reported inconsistencies and poor communication. The agency agreement terms are standard, with commissions ranging from 2% to 2.5%, but potential clients must be cautious about the risk of valuation inaccuracies and unresponsive service. Overall, Knight Frank is a viable choice for those prioritizing market research and institutional expertise, provided they are prepared to navigate potential service challenges.

Best for: Ideal for institutional investors and owners in high-value areas like Downtown Dubai and Business Bay.

What could go wrong?

Risk flags to review before you sign — based on contract terms, review patterns and operational signals.

  • Verify the consistency of service quality across different agents
  • Assess the accuracy of property valuations provided in past transactions
  • Confirm responsiveness and communication standards with the agency
  • Review the agency agreement terms for any unfavorable clauses

TrustScore Reviews

2 verified on platformAll sources →
H
Helena G.
Guest review

Thorough but measured pace

Premium Downtown purchase took six weeks from mandate to close — slower than boutique agencies but documentation was flawless.

A
Al Rashid Capital
Verifiedvia sale agreement

Building sale due diligence

Acquired a Business Bay commercial floor through Knight Frank. Due diligence pack covered tenancy roll, service charges and occupancy history — bank-ready.

Also see Google and Airbnb reviews. Verified TrustScore reviews use masked proof documents — see how scoring works.

Why this score

Full transparency — every point explained.

Google reputation0 / 15

Star rating, review count, and review authenticity as one score. A small sample cannot outrank a large one.

Broker activityNot included yet

Performing brokers, closings, deal value, live listings, listing quality, broker ratings, and recent pace. Broker profiles have not been collected for this agency yet.

Verified reviews3 / 15

Proof-backed owner reviews. One review moves this block only a little.

Response0 / 10

Measured broker WhatsApp reply time and the Google owner reply rate.

Contract checklistNot included yet

Commission, dual agency, deposit handling, off-plan incentives, and how the client exits. Contract checklist has not been reviewed yet.

Risk8 / 15

Reviewed complaint patterns. Unanswered 1–2 star reviews lower this block.

Total20 / 100

Measured from 55 of 100 points. Open blocks stay out of this total.

Get notified when this score changes:

haus & haus logo

haus & haus

Design-led residential brokerage

65TrustScore
TrustScore5.0(2)Google4.8(2,749)14+ yrs on market
Dubai Marina, Downtown Dubai, Palm Jumeirah, JBR, Business Bay

AI Summary: Haus & Haus is a well-established real estate agency in Dubai, boasting a strong TrustScore of 90/100 and an impressive Google rating of 4.8 stars from nearly 2,750 reviews. The agency is recognized for its professionalism and knowledgeable agents, particularly in high-demand areas such as Dubai Marina and Downtown Dubai. However, there are concerns regarding communication and follow-up, especially in property management contexts. While the agency's commitment to client satisfaction is evident, some clients have reported issues with unexpected changes in fees and contract terms, which could lead to dissatisfaction. Overall, Haus & Haus presents a solid option for property owners seeking a reputable agency, but potential clients should be aware of the communication challenges noted in reviews.

ReviewsProfile
Metropolitan Premium Properties logo

Metropolitan Premium Properties

Luxury & off-plan specialists

63TrustScore
TrustScore4.5(2)Google4.7(660)16+ yrs on market
Palm Jumeirah, Downtown Dubai, Business Bay, Dubai Hills, Dubai Marina

AI Summary: Metropolitan Premium Properties (MPP) is a well-established real estate agency with over 16 years of experience in the Dubai market, specializing in luxury and off-plan properties. With a TrustScore of 87/100 and a solid Google rating of 4.7 stars from 651 reviews, MPP demonstrates a strong reputation among clients, particularly for their knowledgeable agents and successful transaction facilitation. However, the agency has received notable complaints regarding communication issues and unfulfilled promises, especially related to property handovers and post-transaction support. Owners should be cautious of these potential pitfalls and ensure clear communication expectations are set in the agency agreement. Overall, MPP is a viable option for those seeking premium properties, but due diligence is essential to mitigate risks associated with agent performance.

ReviewsProfile