Good experience renting through them. Lived in Sobha Hartland for a year, everything went well. Move-in process was expedited in 48 hours, move out process was also super smooth. Special thanks to Vanessa who did a really, really good job at helping me through everything and being super efficient.
Response from Betterhomes
Hi Marwane, Thank you for sharing your experience with us! We're delighted to hear that both your move in and move out processes were seamless and that you enjoyed your time at Sobha Hartland. We'll be sure to pass along your kind words to Vanessa, she'll be thrilled to know her efficiency and support made such a positive difference. We truly appreciate your trust in betterhomes and wish you all the best in your next home! Warm regards, Your betterhomes Team
31 Jul 2026
Mohammad Aly
Google
Worst management service we have ever faced in our life. No replies on emails. No proper conversation. Keep chasing them for multiple times but no answer. Hats off to you guys that you are still surviving with this kind of service. Will make sure neither us or any of our known person get in touch with you guys for any services. I don't give any feedbacks to anyone on google but i guess this is the only way to make you guys responsive n not let other suffering because of your delays and non response attitude
Response from Betterhomes
Hi Mohammad, Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how frustrating it must have been to face delays in communication and feel that your concerns were not being addressed. This is not the level of service we strive to provide. We would appreciate the opportunity to investigate this matter further and work towards a resolution. Please email us at customercare@bhomes.com with your full name, contact number, and the name of the Property Supervisor or agent you have been dealing with. Our team will review your case and get back to you as soon as possible. We value your feedback and are committed to improving the experience we provide to all our clients. Best regards, Your betterhomes Team
30 Jul 2026
Wee Meng Chua
Google
For several years now (since I am permanently based overseas), Divya Menezes from Renewals Division has always been very helpful and responsive to facilitate a smooth lease renewal process for my apartment in Dubai, which is appreciated by both myself and my tenant.
Response from Betterhomes
Hi Wee Meng Chuao, Thank you for your continued trust in betterhomes. We're delighted to hear that Divya has consistently provided you with responsive and reliable support over the years, making your lease renewal process smooth and hassle free. We truly appreciate your kind words and will be sure to share your feedback with Divya. Warm regards, Your betterhomes Team
26 Jul 2026
Amal Zeidan
Google
Guest review text wasn't captured during sync — the host reply below references their feedback.
Response from Betterhomes · to this review
Hi Amal, Thank you for taking the time to share your feedback. We're sorry to hear about your experience. To help us look into this matter, could you please confirm whether you are a tenant of a property managed by betterhomes? If so, we'd appreciate it if you could provide your contact number and the name of your point of contact at betterhomes so we can investigate further. If you prefer, you can also submit your complaint through our official complaints page: https://www.bhomes.com/en/complaints. This will ensure your concerns are directed to the appropriate team for review and follow-up. We look forward to hearing from you and working to resolve your concerns. Best regards, Your betterhomes Team
19 Jul 2026
Eas S
Google
I would like to share my experience with Betterhomes Dubai. I engaged Ms. Iona Bethany Ruse to market my apartment, and the property was sold quickly. After the sale, she suggested renting the apartment to the buyer for AED 1,700 per week until the transfer date, which I accepted. Shortly thereafter, AED 1,800 was deposited into my account without prior agreement. When questioned, I was told it was sufficient to cover an airfare to Dubai. I was also informed that my property had been sold for AED 1.59 million, but the MOU later showed a sale price of AED 1.7 million. Resolving this discrepancy took considerable time, and I eventually received the full amount due to me. Although the matter was resolved, the experience was disappointing and stressful.I would also like to mention the role of the conveyancer, Ms. Shannon Leigh Calvey from Clarity, which I later understood to be associated with Betterhomes. Throughout the transaction, she repeatedly referred me back to Ms. Iona Bethany Ruse whenever I sought clarification on the sale price and did not provide a clear confirmation of the agreed amount. She also described the rental payments as a "bonus" to me, rather than addressing my concerns about the agreed rental arrangement. I found this lack of clarity and accountability disappointing.
Response from Betterhomes
Hi Eas, Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and the frustration it has caused. Please be assured that we are escalating your feedback directly to the managers of the team members involved, as well as our senior management team, for immediate review. We have requested that the matter be thoroughly investigated and addressed as soon as possible. At betterhomes, we are committed to providing transparent communication and a high standard of service. We appreciate you bringing these concerns to our attention and thank you for your patience while we work towards a resolution. Best regards, Your betterhomes Team
12 Jul 2026
Shiv Puri
Google
AISHA MUMTAJ HAS ALWAYS BEEN PROMPT IN COMMUNICATIONS BETWEENS US. She is a extremely efficient and dedicated worker. My sincere thanks for her hard work. Thanks to her
Response from Betterhomes
Hi Shiv, It's wonderful to know that Aisha's responsiveness and commitment made your experience a positive one. We'll be sure to pass along your appreciation to her. Thank you for choosing betterhomes, and we look forward to assisting you again. Warm regards, Your betterhomes Team
12 Jul 2026
Rama Nasef
Google
Aisha mumtaz is of a great help. Answers questions always supportive and helpful
Response from Betterhomes
Hi Rama, We're pleased to know that Aisha was able to assist you and provide the support you needed. We'll be sure to pass your kind words on to her. We appreciate your support and look forward to helping you again. Warm regards, Your betterhomes Team
12 Jul 2026
Sanil Kumar Karunakaran
Google
I had a great experience with Mr. Sumesh and Ms. Gracy and the Better Homes team at Meraikhi 1. They supported us with a cheque deferment request and handled the process very smoothly and professionally. The team is always approachable, responsive, and open to discussing any concerns. They never respond with a direct “no” and always try their best to find a practical solution. The building is also well maintained and managed efficiently. Overall, I truly appreciate their professional, helpful, and solution-oriented service. Highly recommended.
Response from Betterhomes
Hi Sanil, Thank you for your kind feedback. We're pleased to hear that Sumesh, Gracy, and the team at Meraikhi 1 were able to assist you professionally and efficiently with your request. We appreciate your recognition of our team's responsive and solution oriented approach, and we're glad you are happy with the building's management and maintenance. Warm regards, Your betterhomes Team
2 Jul 2026
Alex Griffiths
Google
I had a great experience with Betterhomes. Reagean was extremely helpful and replied to my queries very fast.
Response from Betterhomes
Hi Alex, We truly appreciate your positive feedback. It's great to know that Reagean's prompt communication and helpful approach made your experience with betterhomes a positive one. Thank you for placing your trust in us, and we look forward to being of assistance again in the future. Warm regards, Your betterhomes Team
2 Jul 2026
Mohamed Fajr
Google
Betterhomes manage my building and they are making great job, the property manager Mrs Nivine is available for us all the time. Awesome.
Response from Betterhomes
Hi Mohamed, Wow! Thank you for your amazing review and for sharing your positive experience with us. Your feedback is like fuel for our team, and it truly brightened our day. At Betterhomes, we are passionate about providing exceptional customer service, and your kind words reinforce our commitment to delivering the best possible experience to our valued customers like you. Best Regards, Your Betterhomes Team
2 Jul 2026
Eng. Muna Mustafa
Google
Miss Neveen works in Better homes management in Al Ghazal tower. She is the most cooperative person in the better homes management, we have been living in this building for16 years and have never dealt with such a helping and trustworthy person. She is also very professional and punctual and always on time when needed. In short, Neveen is the best supervisor I’ve ever seen
Response from Betterhomes
Hi Eng. Muna, Thank you for the wonderful review of Nivin and for taking the time to share your feedback. We are delighted to know that you've had an amazing experience whilst dealing with us. Customer service is always at the centre of what we do and we make sure to deliver an exceptional service. Please feel free to call us whenever our assistance is required. Stay safe and well! Your Betterhomes Team
2 Jul 2026
Ahmed Kallosa
Google
I can’t say enough thanks to Neven from Al Ghazal Tower for here support and cooperation in resolving multiple issues in my flat recently. Here dedication and endless care creates our movements days in and days out- thanks again Neven. Regards, Ahmed
Response from Betterhomes
Hi Ahmed, Wow! Thank you for your amazing review and for sharing your positive experience with us. Your feedback is like fuel for our team, and it truly brightened our day. At Betterhomes, we are passionate about providing exceptional customer service, and your kind words reinforce our commitment to delivering the best possible experience to our valued customers like you. Best Regards, Your Betterhomes Team
2 Jul 2026
Alemayehu Melesse
Google
I worked with Divya Menezes to renew my rent contract and everything was done professional and very smooth. I will do more work with BH for future and recommend anyone to work with Divya.
Response from Betterhomes
Hi Alemayehu, Thank you for taking the time to share your experience. We're pleased to hear that Divya made your tenancy renewal process seamless and straightforward. We truly appreciate your trust in betterhomes and look forward to assisting you again in the future. Warm regards, Your bettehomes Team
2 Jul 2026
AbdulMohsen Al-Zamel
Google
My experience with Betterhomes has been disappointing. The team was very optimistic when forecasting rental expectations and market performance; however, the actual results were significantly different from what was initially communicated. Communication was another challenge. Responses were often delayed, and at times it was difficult to obtain timely updates on important matters. My advice to other property owners is to ensure that every verbal commitment or understanding is documented in writing before signing any agreement. In my experience, some discussions and expectations that were communicated verbally were later interpreted differently. I expected a higher level of professionalism and transparency from a company of this size and reputation.
Response from Betterhomes
Hi AbdulMohsen, Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. At betterhomes, we strive to provide transparent communication and professional service, and we regret that this was not reflected in your experience. To help us investigate your concerns further, please register your complaint through our website at https://www.bhomes.com/en/complaints and include your contact number and the name of the agent you dealt with. This will allow us to escalate the matter to the relevant manager and assist you more effectively. We appreciate your feedback and look forward to addressing your concerns. Best regards, Your betterhomes Team
2 Jul 2026
Federico Lunardelli
Google
“Thank you to the entire Betterhomes team for all your services and your help. Many thanks to Elisa and Faisal for the comfort and excellent attention they have given me at all times. I am truly very grateful for the experience I have had over these past months, for the great care and service you provide at all times. I 100% recommend this great company, which shows a lot of empathy with its clients.”
Response from Betterhomes
Hi Federico, Thank you for your kind words and wonderful feedback. We’re delighted to hear that you had a great experience with betterhomes and that Elisa and Faisal were able to provide you with excellent support and care throughout. Your appreciation means a lot to our entire team. We truly value your recommendation and are grateful for your trust in us. Warm regards, Your betterhomes Team
2 Jul 2026
Mimi Karkafi
Google
I had a great experience working with Pasquin Makazeh Ngochia (Prince). He was extremely helpful throughout the entire rental process and always did his best to secure the best deal for me. Even after I moved in, he continued to assist with the connections and made sure everything went smoothly. Professional, reliable, and truly dedicated to his clients. Highly recommended!
Response from Betterhomes
Hi Mimi, We're delighted to hear about your positive experience with Prince and appreciate you taking the time to share your feedback. It's wonderful to know that Pasquin provided such dedicated support throughout your rental journey and continued to assist even after your move in. Delivering a seamless experience and going the extra mile for our clients is exactly the level of service we strive for. Warm regards, The betterhomes Team
2 Jul 2026
MC Admin
Google
Guest review text wasn't captured during sync — the host reply below references their feedback.
Response from Betterhomes · to this review
Hi MC Admin, Thank you for your good review. Warm regards, Your betterhomes Team
2 Jul 2026
Ashlin Joshy
Google
Guest review text wasn't captured during sync — the host reply below references their feedback.
Response from Betterhomes · to this review
Hi Ashlin, Thank you for your good review. Warm regards, Your betterhomes Team
2 Jul 2026
Zahra Firouzi
Google
Guest review text wasn't captured during sync — the host reply below references their feedback.
Response from Betterhomes · to this review
Hi Zahra, Thank you for your good review! Warm regards, Your betterhomes Team
2 Jul 2026
Alena Smirnova
Google
Nicholas Nazareth has been such a pleasure to communicate with! renewing my rent second year in a row with his kind assistance and from the last year when he just joined, he left a mark as helpful, positive and kind person. One year later, he has the same smile, positive attitude and genuine desire to help and provide the best service. It’s refreshing to see this kind of people in Dubai. Well done to the hiring team of BH and his line manager on finding Nicholas and I hope he is recognised and appreciated for his genuine dedication and customer service.
Response from Betterhomes
Hi Alena, Thank you for taking the time to share your experience. We're delighted to hear that Nicholas has continued to provide the same exceptional level of service, positivity, and support throughout your tenancy renewal journey. Your kind words and recognition of his dedication mean a great deal, and we'll be sure to share your feedback with Nicholas and his management team. Warm regards, Your betterhomes Team
