Dubya
GoogleRating only — no comment text.
24 Jul 2026
Reviews for Dubai Vacation Homes
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Nicole
GoogleThe property itself was lovely, but dealing with Customer Service was an absolute nightmare. After nearly 5 hours, they refused to provide the necessary towels and linens until the second day that we were in town. So not only did we not have enough towels, but they also would not allow us to have more than one towel per person, even though we were staying more than three nights.
31 Oct 2025
bilaly alexandares
GoogleRating only — no comment text.
31 Jul 2025
Zaka
GoogleOne of the worst experiences I have had ever whilst travelling abroad. Advertised a communal splashpad and confirmed it was included in our stay on multiple occasions. Then they backtracked and said its not included and wash chargeable per child per hour. False advertising at its finest to entice families to stay. Communication was very poor and refused to acknowledge any wrong doing and kept referring to the issue as confusion. The actual place looked nice but had multiple issues. Thick layers of dust in the corners of every room especially around the windows. Smoke alarms had been taped up but was never address by the host. Some Drains were blocked and smelt so disgusting host provided air freshener but nothing to remedy this until the day before we left. Basic cleaning supplies weren't even provided such as toilet cleaner or bleach. A vaccum cleaner that didn't have any suction. A mop bucket was provided without a mop. I believe this was to get us to pay £60 for a cleaning service. Left a belonging behind and they made me wait 6 days to collect it from the apartment then changed the address whilst I was on the way to be awkward twice. A disgraceful service.
Response from Dubai Vacation Homes
We’re truly sorry to hear that your experience didn’t meet your expectations, especially as our team made every effort during your stay to resolve concerns quickly and professionally. To clarify for future guests: access to the neighboring hotel’s splashpad and amenities is not included in our rate, as clearly stated in our listing. These facilities are managed independently, and usage is subject to separate fees and availability — something we communicated on multiple occasions before your arrival. Even so, we issued a 25% refund of your booking total as a goodwill gesture to help cover this external cost. The apartment you stayed in was brand new, fully furnished, and professionally cleaned prior to your arrival. We responded promptly to maintenance and cleanliness concerns and regret if any minor oversights impacted your stay. Feedback like yours has already led to further enhancements in our setup and inspection processes. Regarding your lost item, our team followed building access procedures to ensure secure handover, and any delay was unintentional. We’re committed to transparency, guest comfort, and continuous improvement. While this review does not reflect the full context of your stay or the efforts made to support you, we thank you for your feedback and wish you well in your future travels.
31 Jul 2025
Harris Harry
GoogleHad a warm stay at yas island, the apt is cozy and well designed, recommended for family.
Response from Dubai Vacation Homes
Thank you so much, Harris! We’re delighted you had a warm and enjoyable stay at Yas Island. It’s great to hear you appreciated the cozy design of the apartment — and we truly appreciate your recommendation for families. We’d love to welcome you back anytime!
31 Jul 2025