I had a very disappointing experience with this agency. I was genuinely interested in renting an apartment and made it clear that I wanted to secure the unit immediately. I repeatedly asked for the payment details so I could proceed, but my messages were left unanswered for hours. When I finally received a response, I was simply told to wait. Shortly afterward, I was informed that the apartment had already been rented to someone else while I was actively trying to book it. Throughout the process, I had to keep calling just to get someone to check my messages. Communication was extremely slow and unprofessional. When I asked if I could speak with another agent, I was told that she was the only person in the company handling the properties. However, when I was ready to make the payment, I was told she still needed to check with her manager, which made the whole process even more confusing. This experience was frustrating and cost me the opportunity to rent the apartment. I expected much better communication and customer service, especially when I was ready to proceed with payment. Unfortunately, this was one of the worst experiences I’ve had with a real estate agency.
17 Jul 2026
Elegant
Google
Rating only — no comment text.
30 Jun 2026
nojus frolovas
Google
Very unprofessional after my stay they ignore me and not giving my deposit back! Im trying to reach them everyday and they not answering not picking the phone up very poor and unprofessional service.
30 Jun 2026
Denis Byvaltsev
Google
We rented from Fam Living at Al Safa Park Complex. We checked out on May 11, 2026. We paid a 3,000 AED security deposit at the start of our tenancy. It is now June 18, 2026 - 38 days after checkout. The deposit has not been returned. We contacted Fam Living many times. Very weak response, no timeline, no resolution. The property itself was fine. The conduct after checkout is not. If you are considering renting here: be aware they hold a security deposit. Based on our experience, we strongly recommend negotiating it down to the minimum or refusing it entirely before signing. DET complaint filed. Update: they returned my deposit the next day after this review and DET complaint; the same day that DET officer send them a letter.
30 Jun 2026
Rashad Karanouh
Google
Completely failed us during a pest emergency — with a 4-month-old baby We stayed at one of their City Walk properties and discovered a rodent in the apartment at 11pm. Their office was closed (open 9am–9pm only), so we had no way to reach anyone. No emergency line, no on-call support, nothing. We spent the entire night unable to use one of the bedrooms, with a 4-month-old infant in the apartment. We had to book and pay for another unit out of our own pocket because no one came to help. For a professional property management agency, this level of response to a health and safety emergency is simply not acceptable. A rodent in a supposedly well-maintained apartment, zero reachability at night, and zero proactive follow-up the next morning. I have submitted a formal complaint with Airbnb and expect a full refund. Would not recommend this agency to anyone traveling with family.
30 Jun 2026
Asim Ghafoor
Google
We had an amazing with fam recently in Citywalk
30 Jun 2026
Safick Ahammed
Google
Amazing stay in Shams1 penthouse amazing 360 view thanks to Junaid for his assistance and guidance through out our stay
30 Jun 2026
Zile Huma Saeed
Google
Still surviving so good
31 May 2026
The Maryoom
Google
AVOID! I recently stayed at one of their 5 star properties via booking. Com in Zorah seaside .The service was extremely bad. They couldn’t handle check in, they didn’t adhere to the agreed check in time , the apartment wasn’t cleaned, there was no hot water the whole time. They sent cleaners for the next guest whilst we were still at the property ! I have not received my damage deposit. Whilst at the property they were unresponsive to all Service requests, however after I left a bad review they continuously contact me via WhatsApp with a different story everyday. They are pressuring me to remove my honest bad review on booking.com BEFORE and in exchange for compensation of THEIR mistakes . The compensation offer is not genuine and to make up for their bad service, it is simply to manipulate me to remove my review. I don’t believe they intend on honoring the refund and just want me to remove my review. As manipulation of reviews goes against all legal rules under booking policy and UAE law I have raised this issue. They also pressured me claiming that I have to remove my review quickly as it won’t be able to be removed later, which is incorrect. They refuse to communicate via official booking.com platforms to avoid all accountability and transparency. Save yourself the headache and don’t deal with this type of management. Simply refund my deposit and compensate me for a night as we agreed. I do not wish to stay with such a property ever again and I don’t wish to avail the ‘make up nights’ which also didn’t materialize!
Response from fäm Living
Dear Maryoom, Thank you for your review. After posting a review, you requested complimentary nights in exchange for removing it, stating that you are an influencer through your account themaryoom For transparency, we have a strict policy against providing stays for influencers who try to get a free night through blackmailing Our team handled your reservation according to the standard procedures agreed through the booking platform.
31 Mar 2026
Meena Nezami
Google
We had an amazing stay at Seaside Hills residence in Ajman, UAE 🇦🇪 ! The house was spotless, and the outdoor space was incredibly calm and serene. It was the perfect place to disconnect from the city noise and truly relax. I absolutely loved the peaceful atmosphere. I would definitely recommend this place to anyone looking for a quiet and refreshing getaway. ✨🌿🏡
31 Mar 2026
Thierno Ndao
Google
We had a great stay at this Airbnb in Alzora, Ajman. The place was clean, comfortable, and exactly as described. The location was peaceful and perfect for a relaxing getaway. The host was responsive and made everything easy from check-in to check-out. Would definitely stay here again!
28 Feb 2026
Khloood ad
Google
The place is very beautiful, elegant, and peaceful by the sea, and I highly recommend it 😍 …
28 Feb 2026
Arshlan Khan
Google
Rating only — no comment text.
28 Feb 2026
Faisal
Google
Department was just perfect and clean plus the guy who was talking to me. He was helpful and friendly manner. I would recommend that to my friends too.
28 Feb 2026
Shamim Inayat
Google
Amazing stay and amazing host thank you fam living make our stay memorable 💜 specially Junaid Ahmad for his guidance through Dubai and local attractions. …
28 Feb 2026
Sheraz Khan
Google
we had an amazing stay in Sunrise Bay beautiful apartment and the view is amazing 👏 thanks to Junaid Ahmad for his kindness and patience …
28 Feb 2026
Farhad Ali
Google
Very beautiful apartment 🤩 amazing host 😍 special thanks Junid and Farhan for assistance with the check in. …
28 Feb 2026
Morgan Milner
Google
Perfect!
28 Feb 2026
Nadia Kanan
Google
Last week I put this bad review about FAM since i am unable to get rid of their promotions ! I texted them, I tried to unsubscribe multiple times, I blocked every single number that texts me, Nothing !! So i came and vented here on Google! Next day marketing team calls me to apologize and promise that they will remove my number, so i deleted the review! Today, again I get new texts from them, new number again ! Empty promises, annoying marketing!!
