tahir ali
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2 Oct 2026
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PRESCOTT REAL ESTATE DEVELOPMENT L.L.C
Developers
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PRESCOTT REAL ESTATE DEVELOPMENT L.L.CRating only — no comment text.
2 Oct 2026
Had a wonderful experience with Ms.Camilla, the Manager of Handover and Customer Care at Prescott. She was incredibly helpful, walking us through every procedure in detail and making sure we could check everything thoroughly before taking over the unit. Her professionalism combined with her warm, caring nature made the process smooth. Highly recommend Camilla to anyone going through a handover, you're in great hands with her!
9 Sept 2026
This is a terrible company; they deliver a project two years late. Serena gardens 2 i bought 1 yearl already late. Elevate i bought 1 years late they handover very terrible company becareful before buy flat
Response from PRESCOTT REAL ESTATE DEVELOPMENT L.L.C
Dear Berkem, Thank you for taking the time to share your feedback, and we are sorry that your experience has fallen short of what you expected. We understand that waiting for a home is difficult, and we appreciate your patience across both projects. Elevate was completed within the timeframe provided under the Sale and Purchase Agreement, including the grace period expressly agreed in that contract. Serene Gardens 2 is likewise progressing within the contractual timeframe, and every owner receives formal written notice of any change to the estimated completion date, as the agreement requires. We would be glad to share the current construction status and the completion position for your unit with you. Please write to us at customercare@prescott.ae and our team will be happy to assist. Best regards, Prescott Real Estate Development
9 Sept 2026
Best builder of Dubai
9 Sept 2026
Rating only — no comment text.
9 Sept 2026
I've worked with Prescott on a few client requirements and my experience with their sales team has been positive. They are responsive when we need unit details, availability or clarification for a client. Having quick support from the developer definitely makes things easier for brokers.
9 Sept 2026
I recently booked a property with Prescott and the overall process was quite smooth. The team explained the payment plan and project details clearly and was patient with all my questions. So far, communication has been good and I’m looking forward to seeing the project completed.
Response from PRESCOTT REAL ESTATE DEVELOPMENT L.L.C
Dear Mr. Mustafa Sohail, Thank you for choosing Prescott and sharing your experience. We’re delighted that the booking process was smooth and our team provided clear, patient guidance. We truly appreciate your trust and look forward to delivering a home you’ll be proud of. Best Regards, Prescott Development team
9 Sept 2026
Had a great experience with Prescott Development from the first inquiry to the project presentation. The team was knowledgeable, transparent, and took the time to answer all my questions. Looking forward to seeing the project progress.
9 Aug 2026
I appreciate the team's efforts throughout my experience. While there were times when I needed more clarity, they were willing to address my questions and provide additional information. Good communication and transparency are important in real estate, and I believe Prescott is continuously working to improve the customer experience. Overall, the project has strong potential, and I look forward to seeing its progress.
9 Aug 2026
The customer service and communication processes are unfortunately very weak. They do not provide clear or transparent information, and they maintain an unhelpful, unprofessional attitude. Getting a satisfying answer to your questions is almost impossible. While trust and transparency should be the most important factors for any real estate developer, you face the exact opposite approach here. Before making any serious investment decisions, I strongly recommend reconsidering their overall service and communication style.
Response from PRESCOTT REAL ESTATE DEVELOPMENT L.L.C
Dear Emily Johnson, we were unable to locate any account, unit or correspondence associated with your name across any of our projects. We would welcome the opportunity to look into the concerns you have raised, but we require verifiable details such as your unit number, project name and any reference from your communications with us. Please reach out to us directly at feedback@prescott.ae so we can assist you. Thank you for your feedback.
9 Aug 2026
This has to be one of the worst developers operating in Dubai right now. They completely ignored the timeline they promised. Delivery dates kept getting pushed with vague excuses, and every time we asked for a clear update we got either silence or unprofessional, rude replies. Communication is a disaster — messages ignored for days, answers that make no sense, and a general attitude that feels like the customer is the problem. Looking at their Instagram you would think everything is perfect: beautiful photos, luxury branding, polished posts. In reality they cannot deliver the property as promised. The gap between the marketing and the actual performance is huge. It honestly feels like they have special training on how to mistreat customers. The rudeness and lack of basic professionalism are shocking, especially when people are investing serious money. To any investor reading this: do your due diligence carefully. Beautiful Instagram pictures mean nothing if the company cannot stick to timelines, communicate properly, or treat clients with respect. Save yourself the stress and the risk — there are better developers in Dubai who actually deliver what they promise. Stay away from this one.
Response from PRESCOTT REAL ESTATE DEVELOPMENT L.L.C
Thank you for your feedback. We take all reviews seriously and continuously work to improve our customer experience. However, we were unable to identify any account, unit, or correspondence linked to your name across any of our projects. We would genuinely like to look into the concerns you have raised, but to do so we need verifiable details — your unit number, project name, and any reference number from your communications with our team. We invite you to contact our Customer Care department directly at [your email/phone] so we can review your case. We are committed to addressing any legitimate concern promptly and professionally.
9 Aug 2026
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9 Aug 2026
Rating only — no comment text.
9 Aug 2026
I am writing this review to share the significant financial and emotional distress I have gone through with Prescott firm, hoping it helps other investors avoid the same painful experience. I first came across this company on social media and decided to invest after seeing their promotions. Unfortunately, it has become one of the worst decisions I have ever made. For the past three years, I have been completely stuck in their project. The construction work has been repeatedly delayed and the apartment is still far from completion. Because of this long delay, I have lost all possible rental income and the property has not appreciated in value at all. After transferring more than 500,000 AED over this period, the only return I have seen is a shockingly low 35,000 AED. What upset me the most is how the company handled my final payments. I officially obtained a 7-month extension for the remaining 10% installment. However, using the excuse of their own delay in the final 5%, they failed to send me any notification or warning email. Instead, they added the extension days they had approved to my delay record and suddenly imposed a massive 26,000 AED penalty. After everything I have paid, losing such a large amount as penalty on top of the minimal profit feels like a complete dead investment. I deeply regret purchasing an apartment from Prescott. I have kept all official documents, emails, and correspondence and I am more than willing to share them with anyone who wants to see the evidence.
Response from PRESCOTT REAL ESTATE DEVELOPMENT L.L.C
Dear Ridvan, We regret that you have chosen to escalate your concerns publicly despite our team's continued engagement with you on this matter. We would like to clarify that the project remains within the grace period outlined in your Sales and Purchase Agreement. Additionally, significant accommodations were extended to you, including penalty relief for more than a year and a flexible payment arrangement at your request. Our Customer Care team remains available to discuss your case and work towards a resolution. You may reach us at (04) 399 9936 or via WhatsApp. Prescott Real Estate Development
9 Aug 2026
I am the owner of an apartment that is to be handed over by Prescott. The customer service is absolutely horrible and so rude. First of all, there are absolutely no updates whatsoever and when you do call the agents up, they ask you to check instagram. Another incident today — While I understand that their offices are closed on a Sunday, I thought of giving a call to their 800 customer service number. Someone picked up and said that they are customer service and once I told them that I have a quick question to ask, they said that they are not customer service and are closed for the day. I even asked if I can ask a quick question and he said that they are closed again. And then I asked him why he answered if they are closed today and he still gave the same answer. This has become such a repetitive thing with Prescott. Really find it appalling that this is the service they are providing to a client that paid 2M+ on an apartment.
Response from PRESCOTT REAL ESTATE DEVELOPMENT L.L.C
Dear Aishwarya, Thank you for your feedback, and we are sorry for the experience. Construction progress updates are sent quarterly to all clients on their registered email — the last was issued in April 2026 and the next is due in July 2026. Kindly check your registered inbox, including the junk folder. If you did not receive the April update, please email us so we can investigate. We would like to look into your case directly. Please share your unit and project details, along with your preferred contact, at customercare@prescott.ae and we will reach out to address your concerns. Best Regards, Prescott Customer Care Team
9 Jul 2026
Great supportive team 💪 …
9 Jul 2026
Thank you so much for your help, Maryam, for getting everything done so quickly. She's very clear and good at understanding documents and all matters. Huge thanks for your help.
9 Jul 2026
I would like to express my sincere gratitude to Maryam. She is an exceptional manager who helped us throughout the entire handover process, assisted us with all necessary payments, and guided us every step of the way. Thanks to her professionalism, responsiveness, and dedication, everything was handled smoothly, efficiently, and with great care. The entire experience was easy and pleasant from start to finish. Once again, thank you very much, Maryam. We truly appreciate all your support and assistance.
9 Jul 2026
I had an excellent experience with Camilia during the handover of my apartment. She was professional, reliable, and very easy to communicate with throughout the entire process. Camilia made the handover smooth and stress-free. She was punctual, transparent, and handled everything responsibly, which I greatly appreciated.
9 Jun 2026
Rating only — no comment text.
9 Jun 2026