When I first sat down with the sales team at Tiger Properties to discuss a unit in Tiger Downtown Ajman, everything sounded remarkably straightforward. I was explicitly assured that the deposit to reserve the unit was fully refundable within a ten-day window if my circumstances changed. Reassured by their word, I paid the deposit the very next day. Less than 24 hours later, an unforeseen family emergency involving my child changed everything, forcing me to put our plans on hold. I immediately contacted the sales team, explained the situation, and requested to cancel the reservation and receive my deposit back as promised. While they agreed to cancel the booking, the promise of a refund vanished. Instead, I was given vague assurances that a special request was being submitted for management review and that I should wait for an update. What followed was a month and a half of relentless, exhausting chasing. Determined to get a clear answer, my follow-ups escalated into daily trips to their office, visiting five straight days one week, and returning again the next. Instead of a resolution, I was caught in a frustrating endless cycle between the sales team and the legal department. Every visit brought the same runaround: staff shifting responsibility to another desk, passing the buck, and offering polished reassurances like "we are following up" or "we will take care of it." The breaking point came when I finally discovered the truth behind the delays. Despite all the promises, the sales team had never actually filed a formal refund request with the legal or finance teams in the first place. There was no record of my request, just a total detachment between internal departments and a complete refusal to take ownership. What began as a routine reservation turned into the worst customer experience I have ever faced. Tiger Properties showed a total disregard for their own word and zero empathy for a family emergency. I strongly urge any prospective buyer to walk away and avoid dealing with this developer.
9 Sept 2026
