Very very bad service by their team Worst airbnb host
Response from LUX Holiday Home
Hi Mike Upon checking, we could not find a reservation under your name. If this review was intended for LUX Holiday Home, please contact us using the phone number on our website and share your booking details so we can investigate further. Please note that there are other holiday home companies with names similar to ours, and this is not the first time we have received a review that was intended for a different business. We're sorry to hear about the experience you described and hope you are able to resolve it with the correct accommodation provider. Kind regards, LUX Holiday Home
10 Jul 2026
Ahmed Naqi
Google
Rating only — no comment text.
3 Jul 2026
Niyaz khatib
Google
Horrible experience never trust these agents they never pay you back your deposit 😡😡😡😡 …
Response from LUX Holiday Home
Hi Niyaz, We have checked our records and couldn't find any reservation under your name. If this review was meant for LUX Holiday Home, please contact us using the phone number on our website and share your booking details so we can look into this for you. Otherwise, it may have been posted for the wrong company. We look forward to hearing from you. Kind regards, LUX Holiday Home
30 Jun 2026
Elea Roberto
Google
We stayed with Lux Holiday Home for an extended period, and our experience was extremely disappointing. I am still waiting for my money!!! It has been several months since I requested the return of my security deposit, and I have still not received it. On the day of check-out, nobody was responding to our calls or messages. We had to arrange with a neighbour to hand over the keys because no one from the company was available. Since then, communication has been nonexistent. Whenever I ask about my deposit, my messages are simply ignored. No updates, no explanations, and no professionalism. After several months of waiting, I am still without my deposit and without any response. Based on my experience, I cannot recommend this company.
Response from LUX Holiday Home
Hi Elea, We have checked our records and couldn't find any reservation under your name, and we have no record of the issues mentioned in your review. If this review was intended for LUX Holiday Home, please contact us using the phone number on our website and share your booking details so we can investigate further. Please note that there are other holiday home companies with names similar to ours, and this is not the first time we have received a review that was intended for a different business. We're sorry to hear about the experience you described and hope you are able to resolve it with the correct accommodation provider. Kind regards,LUX Holiday Home
30 Jun 2026
Nadia Ahmadi
Google
Zero Stars – Extremely Unprofessional Experience Be Alert!! My experience with Lux How Holidays Home in JVC was extremely disappointing and stressful from start to finish. After confirming my rental agreement, I was suddenly informed that the booking had to be canceled because the owner allegedly decided to move into the property. This left me scrambling to find alternative accommodation on very short notice. What made the situation even worse was the handling of my security deposit. Despite repeated follow-ups, my deposit was held for approximately one and a half months. Communication was poor, and I received little to no proactive updates. The refund only progressed after I personally tracked down and contacted the agent who had originally assisted me. Based on my experience, I would not recommend this company to anyone looking for reliable holiday home rentals. Customer service, communication, and deposit handling need significant improvement. Zero stars for the poor service and overall experience.
Response from LUX Holiday Home
Dear Nadia, We are concerned by the issues you have described. However, after carefully reviewing our records, we have been unable to find any reservation under your name or any booking in JVC that matches the circumstances outlined in your review. As we take all guest concerns seriously, we would appreciate it if you could verify that this review is intended for the correct company. If you believe there has been a misunderstanding, please contact us using the phone number listed on our website and provide your reservation details so that we can investigate the matter further. We look forward to hearing from you. Lux Holiday Home.
30 Jun 2026
Ardh Al Taqwa Technical
Google
Very nice to deal with them
31 May 2026
Fulya Gündoğan
Google
I rented an apartment through this company and paid a deposit of AED 2,200. After checking out, I was told significant deductions were made for cleaning and "damage." However, the stains listed as damage (stains on furniture and walls) were already present when I checked in. Despite not being my fault, these were included in the deduction without any proper verification or fair assessment. Furthermore, the cleaning fee was deducted from the deposit, even though it wasn't explicitly stated beforehand. This process was quite frustrating, and I had to constantly follow up on charges that weren't mine.
Response from LUX Holiday Home
Hi Fulya, After checking our records, we were unable to locate any reservation under your name, so it appears this may have been intended for another company. We kindly suggest reaching out to the contact number listed on their website so they can assist you further and provide clarification. We’re sorry for the experience described, however we can confirm that none of the issues mentioned relate to LUX Holiday Home or any of our properties. Kind regards, Paloma Reservations Manage
30 Apr 2026
Kezza484
Google
Do not use this company.. they do not take your calls, they screen them.. they hand over dirty apartments with no AC and then don’t fix it fand when you ask to leave because it’s too hot to stay In the apartment … they don’t want to arrange your refund.. so you sit in the lobby for hours because the apartment is too hot
Response from LUX Holiday Home
Hi Kezza, this feedback is not an accurate representation of the situation. Unfortunately, there was an unforeseen malfunction with the AC unit, and our team did its best to address and resolve the issue on the very same day it was reported. From the moment we received your message, we remained in constant communication with you, and we can also confirm that a full refund was processed. Communication throughout the situation was challenging, as there were multiple calls made within a short period of time and, unfortunately, our staff experienced a disrespectful tone while genuinely trying their best to assist and resolve the matter. We sincerely apologize again for the inconvenience caused by the unexpected AC issue. Paloma Cabrera, Reservations Manager.
30 Apr 2026
Muwanguzi Aldrick
Google
This is the best place I have seen before they give discounts on actually everything and very helpful it has been a great and wonderful time to host us in this period
31 Mar 2026
Aqib Sohail
Google
Lux Holiday is best destination to enjoy with your loved ones. They offer discounted rates, cooperative staff, no extra charges, higly recommended❤️
31 Mar 2026
Punith K
Google
Lux Holiday is a great place to be here, great facilities allowed us to cut our dates shorter to accomodate us,best discounted rates, amazing views. i must recommend❤️❤️
31 Mar 2026
Karl Pastrana
Google
We had such a wonderful stay at Lux. Because of some unforeseen circumstances, we needed to extend our stay, and the team was so understanding and even offered us a discounted rate. What really stood out is how they treat you—not just as guests, but like family and friends. Their warmth and hospitality made our stay even more special.
31 Mar 2026
Muhammad Shahaan
Google
Lux offer best discounted rates great atmosphere really enjoyed. no extra charges recommended❤️.
31 Mar 2026
Raffy Duran
Google
⭐⭐⭐⭐⭐ Big thanks to Lux for being such a helpful host. What is happening right now was very unexpected but during our stay and they were really flexible with us. They allowed us to extend at a discounted rate which helped a lot when our flight got delayed.. Lux has been so helpful and such a great host during the difficult period. Really grateful.
31 Mar 2026
rissa binalla
Google
Just wanted to give a big thank you to Lux for being such an understanding and accommodating host during our stay. With everything going on, they really made things a lot easier for us. When our flight got delayed, they kindly allowed us to extend our stay at a discounted rate which helped us so much. And when we finally managed to rebook our flight, they also let us shorten our stay without any hassle. Super grateful for the kindness and flexibility during a stressful time on top with their superb and luxurious bur felt like home apartment. Would definitely stay with them again once everything is back to normal. 🙏
31 Mar 2026
sadaqat ali
Google
Had an amazing stay with lux holiday home due to current situation they offered free late check out and discounted price on extension due to our flight issue .. Highly recommended...
31 Mar 2026
caleb otara
Google
A good place to stay while in Dubai. No extra charges, good staff always attentive, clean and tidy place, good location for a view
31 Mar 2026
Aamar Ul mughir
Google
It was very nice to be here, No extra charges Reasonable Price Recommend to everyone.
31 Mar 2026
Maryquel Obra
Google
Lux Holiday Home is very professional company in terms of their services. They always ensure their client's safety and give a superb services. Umar is very good in accomodating clients when it comes to their satisfactory. He is very helpful.
31 Mar 2026
Bianca Mae Dela Cruz
Google
Yeah, I had a great stay with Luck Holiday Home especially this season they give us a good prices
