I was present during my sister’s check-in and I was honestly shocked by how the situation was handled. She had already paid over AED 8,300 for a 7-night stay. At check-in, she was informed about an additional security deposit which she wasn’t expecting. She did not refuse to pay it. She explained that she simply needed until 6pm that same day to arrange the money and even offered a cheque as security in the meantime. They still refused to let the family into the apartment. We were left sitting in the lobby with three very young children and our elderly mother, while my sister, who is pregnant, was repeatedly trying to explain the situation and find a solution. What disturbed me most was the attitude of the gentleman handling the passports. He was unnecessarily rude and dismissive. There are ways to enforce company policies without treating paying guests with such little courtesy or compassion. I witnessed the entire situation myself, and it was genuinely upsetting to watch. Regardless of the deposit policy, the situation could have been handled with far more professionalism and basic human consideration. A very disappointing experience.
26 Sept 2026
omoshola ajayi
Google
⭐ 1/5 Absolutely the worst check-in experience I have ever had. I booked a 7-night stay and paid over AED 8,300. I genuinely wasn’t aware that an additional security deposit had to be paid at check-in. I NEVER refused to pay it. I simply explained that I needed until 6pm that same day to arrange the funds and even offered a cheque as temporary security. Despite this, they refused to allow us into the apartment and left us stranded in the lobby with THREE young children and my elderly mother. I am also pregnant. What made the situation even worse was the person handling our passports/check-in. He was incredibly rude, dismissive and showed absolutely no empathy or basic courtesy while we were trying to find a reasonable solution. For a guest who had already paid more than AED 8,300 for just 7 nights, the way this was handled was shocking. A little professionalism, respect and basic human consideration would have completely changed the situation. I would never want another family to experience the treatment we received today.
26 Sept 2026
Travelstoryz Travelstoryz
Google
Disappointing experience with Westminster Holiday Homes. Despite requesting an amendment/refund just minutes after making the booking, they refused to consider any refund or credit note, simply citing the non-refundable policy. Very poor customer service and no flexibility in handling a genuine situation. Would not recommend based on my experience.
3 Sept 2026
kuw kuw
Google
⭐☆☆☆☆ One of the worst hotel experiences we’ve ever had, and I would not recommend this hotel to anyone. We changed our booking due to airport disruptions and were repeatedly given information that later turned out to be false. We were promised apartments on the same floor and next to each other, but they were placed on different floors. We were also told that room service and housekeeping were available, only to discover there was no room service at all and the room phones were disconnected. Upon arrival, we waited around 20 minutes in the heat just to get assistance with our luggage. The most disappointing part was the refund situation. After meeting with someone who identified himself as a co-owner, we received an apology and were promised refunds. We provided our IBAN details and were told the refund would be processed within hours. The following day, our calls and messages were ignored, and we were then told that no refund would be issued. We felt misled from start to finish. Promises were made, then denied, and communication became extremely difficult once the refund was discussed. Based on our experience, I would not trust the information provided by this hotel and would not recommend staying here.
3 Jul 2026
K H
Google
My deposit was never returned. Seems this happens alot based on the reviews.
3 Apr 2026
Balli RAMANA
Google
I want to bring to your attention an urgent matter regarding my stay in Dubai on December 26, 2025. I booked a three-night stay at Westminster Holiday Homes, paying a total of AU $1,637.68 (AED 4,000). During my stay, a staff member informed me about a bond payment of AU $427.11 (AED 1,050), which I was assured would be refunded after my checkout. I made the bond deposit on December 29, 2025, but as of today, January 30, 2026, I have not received the refund. I have reached out multiple times via WhatsApp, but I feel I'm being misled, as the responses have been unhelpful, possibly due to a language barrier. After consulting my bank, I learned that the transaction is not pending, indicating that the hotel has retained my money without justification. This has caused significant distress for my family and me, making us wary of returning to Dubai, as this experience has marred our perception. I am attaching the transaction records for both the hotel payment and the bond deposit, along with WhatsApp chats that document our communication. I kindly request your assistance in resolving this issue swiftly, as it has not only caused financial loss but has also affected our trust in your hospitality industry.
3 Feb 2026
f kh
Google
I had a wonderful stay at Westminster Holiday Hotel in Dubai. The serviced apartments are spacious and well-equipped. The reception team, especially Sarah, Ibrahim, and everyone else, were fantastic—always friendly and attentive. Highly recommend it for anyone visiting Dubai.
3 Jan 2026
Isla
Google
Great hotel. My stay was comfortable!!
3 Jan 2026
Hazza Alkalbani
Google
Rating only — no comment text.
3 Nov 2025
Ankush Thakur
Google
Westminster Holiday Homes offered us an outstanding experience. The apartment was well-furnished, perfectly located near major attractions, and provided a homely yet luxurious feel. The staff ensured every query was handled quickly and professionally. Highly recommended . Thank you
3 Oct 2025
Lukesh Saini
Google
Had an amazing stay! The holiday home was clean, spacious, and had all the amenities we needed. The staff was responsive and super helpful throughout. Highly recommended
3 Oct 2025
Jaismeen Kaur
Google
I really felt the facilities provided and the cleanliness was top notch ,spacious and had all the requirements we needed, everything was 10/10. I really felt good. Everything is faster even check in.
3 Oct 2025
Ajay Thin
Google
Amazing stay! The property was clean, well-maintained, and had a stunning view. The staff was super helpful. Highly recommend
3 Oct 2025
Jaskarandeep Singh
Google
Our family loved the property! Perfect location, beautiful views, and everything was as advertised. Will definitely book again
3 Oct 2025
Harshdeep Sharma
Google
Westminster went above and beyond to make our stay pleasant. We were especially impressed by the quality of service and attention to detail
3 Oct 2025
cristina Malabanan
Google
Ibrahim is very helpful from the time we inquire he is very polite. He explain to us all the details. Definitely will come back.
3 Oct 2025
Jobert Echon
Google
Very accomodating and the sales staff was very helpful about my booking details and i would like to thanks mr. Ibrahim for helping me thru out the details.
3 Oct 2025
guri banur
Google
The property was exactly as advertised—modern, clean, and well-maintained. I especially loved the fully equipped kitchen and the spacious living area. Thank you
3 Oct 2025
Gurwinder Singh
Google
Seamless experience from check-in to check-out. The property was modern, cozy, and had great attention to detail. Thank you for the wonderful hospitality
3 Oct 2025
Barun Sethi
Google
A great option for families! Our kids loved the pool and play area. It made the entire trip more enjoyable.
